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CSC Multi-Site Manager

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Batesville, in Brampton, ON, is looking for a CSC Multi-Site Manager to join their team!

Position Summary

Responsible for the day-to-day operations and continual improvement of the facilities including performance metrics, developing talent and sizing the organization appropriately to meet the market opportunity. 


About Batesville

With annual revenues of nearly $600 million, Batesville is the clear leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems, and leading-edge technology designed to help funeral directors succeed. The company’s relentless pursuit of quality, customer service and innovation has propelled Batesville to the forefront of the death care industry.


Our success hinges on providing the right combination of high-quality products and professional and technical resources that enhance a funeral home’s business and create positive relationships with families. While products and services have changed over time, Batesville’s mission of helping families honor the lives of those they love ® has remained the same for more than 100 years.


At Batesville, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

  • Individual worth and integrity
  • Excellence in execution
  • Spirit of continuous learning and improvement
  • Courage
  • Customer focus and partnership

Essential Duties and Responsibilities include the following:

  • Lead, direct, develop, and manage CSC associates within both the Toronto and Montreal regions.
  • Manage employees utilizing Human Resources processes, including performance reviews and performance expectations, IDP’s, work responsibilities, top grading, etc.  Follow all company policies/practices.
  • Accountable for regional operational performance, policy deployment, root cause and countermeasure analysis.
  • Responsible for implementation of a high standard of customer service in the areas of order taking and customer problem solving.
  • Responsible for implementation of market strategies and the "profitable customer and product" philosophy at the regional level.
  • Develop strategies to improve operations and inventory efficiencies at the regional level.
  • Responsible for adherence to governmental regulations and company policies and procedures.
  • Responsible for the implementation of compensation, freedom to lead, and safety per the company's guiding principles.
  • Develop and conduct ongoing training in the areas of health, safety, phone skills, standard operating procedures, etc.
  • Responsible for the execution of product recalls and field quality repairs.
  • Develop annual budget, operational and capital plans for the facility.
  • Leverage regional resources to maximize profits.
  • Ensure the appropriate interaction and coordination with sales, customers, and home office.
  • Ensure that the CSCs maintain and project an image to the industry consistent with the company's expectations of professionalism, and truck and driver appearance.
  • Responsible for the protection of company assets such as inventory, purchase cards, fuel cards, petty cash, etc.
  • Participate in cross-functional projects to improve company performance.
  • Responsible for the execution of product recalls and field quality repairs.
  • Ensure that the CSC maintains and projects an image to the industry consistent with the company's expectations of professionalism, and truck and driver appearance.
  • Participate in cross-functional projects to improve company performance
  • Work with Sales Managers to control the costs of special deliveries.
  • Provide input regarding market needs as they relate to distribution and service.
  • Work with Sales Managers and Sales Representatives to establish the mix of caskets to be inventoried.
  • Other duties may be assigned.

Supervisory Responsibilities

Directly supervises employees. Carries out supervisory responsibilities in accordance with the Company policies, the Code of Ethical Business Conduct and applicable laws.


Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



Employee must be able to travel <30 % of the time.


Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in Business, Supply Chain Management or Logistics preferred; and a minimum of five years related experience and/or training; or equivalent combination of education and experience with an emphasis in Logistics.


Required Skills/Experience

  • Microsoft Office – Intermediate
  • Customer Service Orientation – Expert
  • Verbal and Written Communication – Expert
  • Professional appearance
  • Positive Attitude
  • Attention to safety – Expert
  • Attention to detail – Expert
  • Knowledge of DOT, FMCSA, and OSHA rules and regulations – Intermediate
  • Team Player
  • Bilingual, English - Expert & French – Intermediate


Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee will occasionally climb, bend, kneel, crouch/squat, and/or twist. Specific vision abilities may include the employee’s ability to see near and far distances. The employee must be able to occasionally lift and/or move up to 50 pounds and team lift up to 100 pounds.

What We Offer


Unique Health & Welfare Benefits

  • Generous retirement benefits with automatic company contributions and optional personal contributions.
  • Comprehensive benefit package which includes, basic life, extended health, drug, dental, vision, travel, and long-term disability insurance
  • Competitive pay with bonus eligibility
  • Vacation, paid holidays
  • Opportunities for development and advancement through our intentional talent development programs

At Batesville, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.

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